Q: I sent money in to pay a balance. Why do I still have unpaid bills?

A:  Due to the large number of bills that we pay each month for our owners, we apply money in owners accounts to the actual bills only twice per month.  These are processed on the 16th and the 30th.  While we credit your account with the payments you make, the bills will not reflect payment until those dates.  You can check the Owner Contributions section of the Owner Portal to see if the payment you submitted has posted to your account.

Related posts:

  1. Q: Owner / Tenant Portal Instructions
  2. Q: What if my tenant doesn’t pay or breaks the lease?

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