Why is EPP every month? or I don’t have a Tenant Yet, but My EPP charge started, why is that? We get this question a lot… The cost of EPP is outlined on the Eviction Protection Program Page but this post deals with the “WHY” behind the reason we decided to make it a charge… Read More
Q: Can I waive and/or modify fees (late fees and other fees) charged to my Tenants?
A: The short answer is “no.” We spend the vast majority of our time and resources managing the problems that occur when Tenants don’t fulfill their lease obligations such as not paying, paying late, violating lease terms, etc, etc, etc. Good property management relies on good systems. If we have special arrangements with all our… Read More
Q: How do I login to the Owner Portal / Tenant Portal with my username and password? I’ve even tried resetting my password…
A: Beware of “Cut and Paste” issues….. Once you receive the email that contains your Portal password (either from initial sign up or after resetting the password via “forgot password”), please enter it EXACTLY as it appears or cut and paste the password into the password field. IMPORTANT: ”Pasting” your password inadvertently puts a space… Read More
Q: I sent money in to pay a balance. Why do I still have unpaid bills?
A: Due to the large number of bills that we pay each month for our owners, we apply money in owners accounts to the actual bills only twice per month. These are processed on the 16th and the 30th. While we credit your account with the payments you make, the bills will not reflect payment… Read More
Q: Who do Owners contact with questions about their property or account?
A: Owners have 3 primary points of contact: 1. LEASING AGENT 2. SUPPORT 3. MAINTENANCE Additionally, during the first 90 days, an “Owner Concierge” will be assigned to your account in order to assist with your transition to RPM! LEASING AGENT If your property is vacant, one of the first things your “Owner Concierge” will do… Read More
Q: What do I need to do to my property before I rent it?
A: Fix anything that could harm your tenants. Carpet need to be shampooed, walls should be cleaned, touched up or painted. Together we inspect your property to detect what needs to be repaired. If everything is working, it would be more appealing to us. Locks should be re-keyed prior a tenant move in.
Q: What if my tenant doesn’t pay or breaks the lease?
A: In case of delinquency, we make sure that we provide notice to tenants with unpaid rent. We post eviction notice if payment is not received on a given date. However, if the tenant experienced a one time delinquency due to financial hardship and had no problem on previous with them, then we can provide… Read More
